Artificial Intelligence has revolutionized day-to-day business processes with its cutting-edge skills. Most small business owners have teamed up with AI-powered solutions as they want to generate 50% more leads. And why not, the customers are already expecting an AI-enabled experience. Artificial Intelligence is not a newly developed technology; it grew exponentially in the past few years. We run into it every single day. Driving directions, social media feeds, the voice on your phone are all common examples of AI. Now that AI has become a significant part of our life; it’s time to use it for better customer service. Additionally, it will help you make informed decisions about your business.
Here’s a rundown of how artificial intelligence can help both small businesses succeed.
1. Turns Data into Action
Small businesses or large enterprises both use Customer Relationship Management (CRM) to trace every interaction they have with their customers. As a result, you don’t need to follow up from scratch on the conversation your sales team had with your clients. Salesforce, the eminent player in cloud-based solutions, is busy integrating AI into their actions. With the inception of Einstein, their promise is delivering actionable predictions and recommendations that can take your business to new heights.
If you collect data on every customer interaction, then AI can convert that data into potential actions, making you generate more revenue.
2. Trains Your Sales Team with Advanced Tools
It’s obvious that ‘without sales, there is no business,’ then why don’t you provide the right tools to your sales squad? AI tools like Gong, Jog, and Chorus can record and interpret every call that your sales reps have. The tools then compare the existent strategies of your sales rep to what they should be pursuing and offer analysis based on word choice or the ratio of time spent talking to time utilized listening.
3. Interact with Customers 24/7 with Chatbots
This is the killer feature of modern-day AI. Using chatbots, AI can help your business converse with your customers instantaneously. Whether it’s on Facebook, Messenger, or Whatsapp, you can either set up a chatbot yourself or ask Chabot Building Agency to help. In-house live chat agents at Chatters can install any AI-powered solutions human interaction software, or it’s on you if you want to integrate AI with your current system. Customer-facing chatbots can save you a lot of time when it comes to Q&A. They recognize what your customer wants and makes it easier for them to buy a good.
4. Saves Energy of HR and Management Resources
Customer-facing chatbots are thriving. They identify your customer concerns and help them guide the best route for their needs. The questions regarding company policies, healthcare, and standard operating procedures arise regularly, but that’s not what you want your HR people to spend all the time on. Recently, new HR chatbot solutions are launched that help you deal with routine inquiries and frees up your resources for other important tasks.
Luckily, there are several AI-powered solutions out there that can help run your business smoother and smarter than ever.