Have you ever wondered how package delivery businesses have become so efficient over the years? The package transportation industry has seen dramatic growth recently with millions of people buying things online from different eCommerce platforms. And with the increased efficiency of the latest package tracking tools, it has become much easier for e-commerce businesses to serve customers up to their expectations.
E-commerce businesses, big or small can monitor and track deliveries using package tracking solutions at every stage of their journey that allows them to keep customers informed. Therefore, providing order tracking has now been considered an essential service for every e-commerce company.
Now, let’s take a look at some of the major reasons why e-commerce businesses of any size must have package tracking software.
Reduces Potential Costs Of Missing and Lost Packages
Web Based Package Tracking Software allows ecommerce businesses to be in control of their transportation and locate their packages at any point in their journey. Package tracking allows them to monitor the real-time location status of their sent package and avert the risk of products going missing through the entire delivery process. All in all, this helps ecommerce businesses get a ‘bird’s eye view’ of potential issues that can cause delays in package delivery.
Meet Customers’ Expectations
Around 95 percent of customers expect to have the ability to monitor their parcels at any time during the shipping process. This means ecommerce company must make sure that they are providing their customers with this facility no matter the scale of their business.
The online shopping industry is highly competitive and demands businesses to provide their customers with quality customer services. Giving your customer real-time update by using inbound package tracking software has become a norm in the industry. If you can’t provide them with the service, shoppers will take notice, posing a risk to customer loyalty.
Get More Control Over Fulfillment
Your work is not completed until your package is delivered to your customer. With a package tracking scanner, you maintain control over the order fulfillment process and quickly any issues that arise without any difficulties.
On the other hand, when there is no tracking system things can get a lot more difficult for your business. Time and again you will get a lot of calls and email messages from customers inquiring about their parcel delivery.
Provides a Better Customer Experience
Running a successful ecommerce business is not only about selling quality products at affordable rates. It is providing your customers with a good customer experience through quality services.
With the help of package tracking software, you can update your customers about the location of their packages in real-time. They would appreciate sufficient information about their order throughout the whole shipping and delivery process. At the same time, you can set up an automatic messaging system to update them about the location of their packages periodically. Hence, offering them a better customer experience in the competitive landscape of the ecommerce industry.